Technical Support

Password requirements

NY.gov has recently implemented stricter password requirements. Users receiving an error while setting up a permanent password with the old 8 character requirement should create a password with a minimum of 14 characters, and include at least one alphabetic character AND one digit AND at least one special character (! @ # & * are examples of acceptable characters).

For assistance with these online services:

• Diagnostic Testing Network (DTN)
  • DTN Claim Administrator Registrations
  • Diagnostic Testing Network Lookup
• eCase
• eClaims
• Questions regarding Claims EDI FROI/SROI submissions and rejections should be sent to eClaims@wcb.ny.gov.
• Health Care Provider Search
• Insurance Compliance (IC) Inquiry
  • Questions regarding registration and access support should be sent to WCBTechnicalSupport@wcb.ny.gov.
  • Questions regarding coverage and penalties should be sent to ICUwebmail@wcb.ny.gov.
• Medical Portal
  • OnBoard
  • Health Care Provider Authorization
• Medical Treatment Guidelines (MTG)
  • MTG Insurer Registrations
  • Search for Insurance Carrier's Designated Contact
• Proof of Coverage - DB (Insurer)
  • Questions regarding transaction submissions and rejections should be sent to DBPOC.Support@wcb.ny.gov.
• Proof of Coverage - WC (Insurer)
  • Questions regarding transaction submissions and rejections should be sent to WCPOCSupport@wcb.ny.gov.
  • Questions regarding proof of coverage penalties should be sent to POCpenalty@wcb.ny.gov.
• R Number Requests
• Web Submission of Claim Forms
• Web Submission of Medical Forms for Health Care Providers
• XML Forms Submission

Contact the WCB Online Services Technical Support Unit

For assistance with all other online services, including, but not limited to:

• Does Employer Have Coverage?
• Respond to Insurance Compliance Employer Notice
  • Non-technical questions regarding submissions should be sent to ICUwebmail@wcb.ny.gov

Contact the ITS Enterprise Service Desk